Resolved“return policy/balloon bouquet”Resolved“highest ranking manager = a-hole”Resolved“bad customer service”Resolved“bad experience”Resolved“customer service / returns”Resolved“they stole my stroller”Resolved“firing”Resolved“racial comment”Resolved“costume never arrived!”Resolved“shipping and delivery”
How responsive is Party City's customer service?
11 Resolved
145 Unresolved
Total complaints: 156
Resolved complaints: 11 (7%)
Unresolved complaints: 145 (93%)
Very poor 🤒
We don't know much about how Party City handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Party City and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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store customer service refund order party supplies employee shopping rude counter complaint lady location return time disappointed manager online receipt purchase delivery
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CarpeDiem1of US
Feb 17, 201710:35 am EST
Verified customerThis complaint was posted by a verified customer. Learn more
"promo" code
Review to post:
I want to advise all people looking for Party Supplies and costumes to STAY away from Party City. Terrible customer service and can most likely find cheaper at Amazon. I ordered over $150 in product and after submitting the order found out the "promo" code didn't qualify. These "promos" are simple bait click to get you to pay over priced products. When I contacted them they could care less about my issue. I notified them immediately after placing the order and was informed by them that there was nothing they could do to cancel the order. But they will refund me after I take the time, effort and cost to send back to them. After getting my credit card company involved, Party City said they will include in my package a pre paid return label. If they can find my order and place a pre paid postage why not save the time and cost to ship it at all? This company didn't seem to care that I could spend money in the future with them if they simply cared enough to help my issue. Instead the customer service was rude and said the refund would not include the shipping cost ($30). They could prevent the $30 shipping charge but didn't. They could care less. STAY AWAY from PARTY CITY. They don't value their customers!
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Queen
Oct 27, 20162:31 am EDT
very disappointed with partycity
I have ordered two costumes + wigs from www.partycity.com website two months ago. My order arrived in a timely manner and I really like the costumes, very nice and the same as pictures. One wig was ok, but the second one was wrong. I contacted PartyCity customer care service and told them that one wig was incorrect and they offered me a replacement. So I sent the wrong one back and was supposed to get the correct one in max two weeks. It is now two months and nothing yet. When I contacted them about my replacement I heard nothing but empty promises. Very disappointed with PartyCity.
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Ashley7387of US
Sep 26, 20163:28 pm EDT
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shipping ripoff and lies
I ordered from PartyCity.ca and they claim they ship from somewhere in the U.S. so they charged me $21.95 plus almost $10 in duties and taxes.
I get my shipping notification. The items were shipped from Mississauga, which is about an hour and a half away from me. I emailed them asking why I was charged for duties and taxes and insane shipping costs when you are shipping from Canada ... the response I get just said they ship everything from the U.S. and that is why I was charged that.
The tracking doesn't lie.
Party City's customer service however...
Anyone curious the shipping number is: [protected] on Canada Post's website. It clearly never crossed the border and was picked up by Canada Post in Mississauga and they have no response to give since they are busted.
If it crossed the border the tracking would say it went through customs.
PartyCity.ca = Busted.
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Diascoof US
Oct 28, 20143:59 am EDT
no refund, no communication –scam
I don’t advise other people to buy from the website www.partycity.com. I ordered Halloween costume from them, but these jerks charged me for wrong sum. After that they provided the wrong costume. I contacted the rep and explained the situation. He told me to send the order back and promised money back. After that no delivery of my costume, no refund and the seller stopped to communicate with me. Maybe someone has any idea how to track this seller and return money back, please contact me then or leave a comment. Thanks.
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ctb2397of US
Oct 25, 20141:09 am EDT
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highest ranking manager = a-hole
I came into the store with my family to return a costume that was damaged. The cashier called the manager up to the front to authorize the return. Rather than just apologize for damages and carry on, the man was a racist jerk! His comment, I feel so bad posting, was "Yeah, that'll happen when ya let the [censored] make costumes, they can't see what they're doin!". Got our money, stormed out of there, no plans to ever, EVER return.
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Cassie Garciaof Highland [Lake County], US
Jul 16, 20149:57 pm EDT
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failed to provide product purchased
On 7 / 16 / 2014 at 7pm, i went to the highland, in party city andPurchase birthday fare - almost $100 dollars’ worth. I got home and foundSeveral things missing out of the bag including the receipt. I went back to theStore by 8:30pm to get the 2nd bag. The workers ignored me through the glass. IKnocked on the glass & they reluctantly looked over. They...
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Susan balbuenaof White Plains, US
May 03, 20141:08 pm EDT
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bad customer service
I'm regular party city, s shopper ...for almost 10 year..but Know I have to select another store maybe royal party because the people who's working in the party city store what is close to my house..they are really rude ..manager, cashier, everybody so nasty.. Specially when they have to close ..party city close 8:30pm but iIf I'm going 7:30pm they start to...
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pedro guardadoof Sterling, US
Apr 22, 20149:35 pm EDT
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bad experience
I had a bad experience in the store party city, i always go to buy any ting i need for my kid party birthday and this time they screw it up, one of kid vomit accidentally and i told to a employee what append and i said sorry so they told me no problem they going to clean so then i heard they were fighting among themselves about who has to clean the floor...
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Boycott Party Cityof Brandon, US
May 27, 20137:38 am EDT
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customer service / returns
BOYCOTT party city NOW ! Every experience with this company has been crazy poor customer service. I don't even know the words to describe there outlook. My most recent experience was trying to return product to the store. They said they would not take it back at all no return no store credit, not that I wanted one, just outright not going to take it back. This is crazy... if I can't return something why would I ever shop there to start. BOYCOTT Party City NOW ! Officially starting my BOYCOTT campaign against Party City join me by blogging / facebooking / twittering / emailing / etc... anything you can do to effect the investors especially being they are in expansion mode. We definitely don't need any more very poor service companies. Shop locally at small business and support community instead of big store, BOYCOTT Party City.
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not happy in indianaof Mishawaka, US
Sep 21, 20128:10 am EDT
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they stole my stroller
After buying $120 of party supplies I forgot my $300 stoller in the store. The manager left a message that he had it. I called and I was informed that it would be held in the back room. I told them it would be a couple of weeks before I could get in to get it and they said no problem. When I got in a couple of weeks later the rep could not locate it. I spent a couple of weeks trying to contact the manager. I finally caught him there after he ignored my messages and he said he disposed of it.
I find this unethical after telling me they would keep it. I would imagine the manager or one of the employees are enjoying it right now. I am calling for a boycot of the store since they are not honest.
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BEresponsibleFORyourself
, US
2 comments
BEresponsibleFORyourselfof US
Jun 13, 201612:43 pm EDT
seriously, you expect someone to store your stroller for 2 weeks. personal responsibility...take some.
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Boycott Party City
Brandon, US
1 complaint
8 comments
Boycott Party Cityof Brandon, US
May 27, 20136:47 am EDT
BOYCOTT BOYCOTT BOYCOTT no more party city this is one company that needs to close its doors.
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Boycott Party City
Brandon, US
1 complaint
8 comments
Boycott Party Cityof Brandon, US
May 27, 20136:45 am EDT
Join the BOYCOTT of Party City they suck.
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C Hutchisonof Aurora, US
Oct 20, 20115:39 pm EDT
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firing
I am writing this for my daughter who was let go because of her speech disability. The manager DAN at the Party City in:SOUTHLANDS MALL23901 East Orchard RdAurora, CO 80016Store #3206This "Man" was very rude to myself and has had problems with her because of her speech difficulty. I hope everyone will take this to light and stop shopping there. I am...
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Rathof US
Jun 22, 201110:10 am EDT
avoid at all costs
I had to return an item at Party City and had accidentally thrown out the receipt. It was quite obvious that I bought it there. They called a manager over, who looked about 12 yrs old, and he proceeded to tell me that I would need a copy of my bank statement, showing Party City as an entry, in order to get my $4.99 back. I thought that was BS but said OK and asked if they could put it on a giftcard. They said "We don't do that...Sorry!", with a 'you're screwed' tone, not even with patronizing empathy for the situation. They have horrible customer service skills because they kids running the store. They need some adults in the store to show the kids how its done. Its difficult to accept the final word as a manager, from a punk with a huge hole in his ear. However, I realize they probably pay next to nothing for wages...so basically as a company...you get what you pay for...so I guess we should all just suck it up? Party City is huge and often needed, but I will shop elsewhere. The thing that bothers me is, they don't appear to care.
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BEresponsibleFORyourself
, US
2 comments
BEresponsibleFORyourselfof US
Jun 13, 201612:58 pm EDT
Why would you EVER expect to get money back without a receipt? Yes it could have obviously been a party city item, but how are they to know you purchased it and didn't steal it? However, they could have and should have give you a merchandise credit (they don't have gift cards)
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Boycott Party City
Brandon, US
1 complaint
8 comments
Boycott Party Cityof Brandon, US
May 27, 20136:54 am EDT
BOYCOTT PARTY CITY NOW ! I will never shop there again and I am calling for an immediate boycott join me by blogging / facebooking / twittering / emailing / etc... just spread the word by any means possible. BOYCOTT ! Make them feel it where it hurts. The best way to motivate any company to change or hopefully close is by affecting the investors / stock owners... BOYCOTT NOW !
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Boycott Party City
Brandon, US
1 complaint
8 comments
Boycott Party Cityof Brandon, US
May 27, 20136:43 am EDT
They don't care at all BOYCOTT PARTY CITY now!
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SteveSF103
San Francisco, US
2 comments
SteveSF103of San Francisco, US
Jan 29, 201311:28 pm EST
Don't blame the kid. - this is store policy and the kid would have gotten in trouble for doing anything else. Disdain and lack of empathy are good emotional coping mechanisms for adult or kid when they're repeatedly put in a position of being not allowed to help someone who expects them to help. it's better than getting frustrated and angry at their can't win predicament.
- ps. I'm 45 and have a hole in my ear and don't much like kids in general, but this one seems not to have done anything wrong in this story.
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ladylatinaof Queens Village, US
May 17, 20111:09 am EDT
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racial comment
I went to party city on may16 around 6:30 and i asked the girl a question if they had the clear vinyl tablecloth protector she said no we dont have that ...Then she said areyou spanish ...I said yes why...She said because all the spanish people gets that i said little do you know little girl not only spanish people gets that ...Other people get it to...
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smit6754of 80210, US
Oct 27, 20098:28 pm EDT
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costume never arrived!
I ordered a costume through Party City this past Sunday, assuming that it would be processed and mailed out to my home address. I paid for the expedited 2-day shipping ($24 for the 2-day shipping) assuming that it would arrive and that I could inspect it in time for Halloween. As of today, Tuesday, I am yet to receive a confirmation that my order has shipped. I received an email stating that they received my order, but there is no Tracking Number available for my order. Also, my order number they emailed me is different from the order number on their website and I wanted to know if there was some confusion as to which order number was mine (or if both order numbers were valid for my order)
There is NO NUMBER anywhere listed on their website, nor could I find a number to get in touch with an actual person. The only way to contact them is through their Contact Us page, which is a fill-in-the-blank response where they state they will answer your question or concern promptly. After repeatedly filling out this fill-in-the-blank table with every tsubject tab they offer to classify my complaint under, I am still waiting for a response. I am hoping for a response tomorrow, as I need this costume by Friday, and their website still tells me that the tracking information has not been added, and my order numbers are not valid.
DO NOT ORDER ANYTHING THROUGH PARTYCITY.COM - IT IS A SCAM!
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Kimbahh
Fountain Valley, US
1 comments
Kimbahhof Fountain Valley, US
Oct 26, 20092:05 pm EDT
I have requested a return of the (2) costumes I purchased at Party city.com and they will never email me back for a return autorization...they are a scam, I am stuck with these costumes that do not look anything like what I purchased online, and this is how they trap the buyer. There is no return address on their shipping paperwork, and they do not have any "live" person to answer the phone at their corporate office number, it is just an automated system, and you are supposed to email them only for an RMA number...I have done that 4 times and left them voice mail messages at their corporate office number...BUYERS BEWARE!
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growupyoudumblosers
or, US
1 comments
growupyoudumblosersof or, US
Apr 11, 20124:26 pm EDT
party city gave me exactly what i wanted, enough said.
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wblspecialk
Hugo, US
2 comments
wblspecialkof Hugo, US
Dec 14, 20109:45 pm EST
Party City set up their website WAY too soon before they could handle all of these complaints- try a local store, they'll at least see if they can help you out when you're in a hurry- no ideae why my message above posted on this complaint, I meant it for another one- stupid website! :P
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wblspecialk
Hugo, US
2 comments
wblspecialkof Hugo, US
Dec 14, 20109:42 pm EST
Bring you kid in next time to try it on- they have fitting rooms
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StopWhining1
, US
1 comments
StopWhining1of US
Dec 29, 200911:09 pm EST
As with anything new, there are always kinks to work out. Online ordering is, in fact, VERY new for this company, and as such, has a few bumps in the road. This in NO way makes it any sort of a scam. Did you make any attempt to contact a physical store location? They would have promptly taken care of your issue. Did you make any attempt to contact, through a store, a District Manager to assist in your issues? Doesn't sound like it...sounds more like you would rather just complain...
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empty
Nyack, US
1 comments
emptyof Nyack, US
Nov 09, 20098:44 am EST
I can't agree more. The costume I ordered came damaged - all the buttons were falling off and the zipper is completely broken. I emailed partycity.com for a week straight now and never got a response. I hope people will check this site before considering ordering from partycity.com. I thought this would be one of the more trusted sites since they have physical locations that are open year round, but that was a wrong assumption. I'm going to inform all my friends and let them know not to order from. DO NOT EVER ORDER FROM PARTYCITY.COM, THEY'RE NOTHING BUT A SCAM.
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MAJVT
Kissimmee, US
2 comments
MAJVTof Kissimmee, US
Nov 01, 200910:47 am EST
Try these numbers, but I have had no success on my return of damaged goods.
[protected]
[protected]
When will I learn to check complaints boards BEFORE I purchase!
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MAJVT
Kissimmee, US
2 comments
MAJVTof Kissimmee, US
Nov 01, 200910:43 am EST
Ditto, ditto on the attempts to get the RA# for a return. I received a damaged costume. I've emailed and called for a month! I ended up having to purchase another costume (different vendor, of course) for my child. Here are 2 phone numbers I have used:
[protected]
[protected]
It sounds like I am calling someone's cell phone, not a corporate office of any kind. If anyone has had success with Party City online customer service, please let us know how to get through to them.
In the meantime, I continue to receive weekly emails from them advertising sales. Are you kidding me!
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anne_23of 8315 allentown rd, US
Oct 24, 20097:20 am EDT
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shipping and delivery
I ordered a halloween costume from www. Partycity.com, during this time they have a promotional offer for shipping cost. Ordered should be of minimum purchase of $60. 00 to get a discount shipping cost. I ordered 3 items to meet the said amount and to be able to get a discounted shipping cost. I ordered on oct. 22, 2009 at 9:39am eastern time and chose a next day air for me to receive it by oct. 23, 2009. The party city online store guaranteed that they will ship it same day if order placed before 1pm central time and order will be receive by oct. 23, 2009 late morning or afternoon. I checked my order status and it's still in the warehouse as of 11:35 am on oct. 22, 2009 until this time oct. 24, 2009 6:59 am eastern time. The only way to contact party city online store is by emailing them and they reply within 24 - 48 hrs. . The costumes that i bought should be used for a children's costumes party last oct. 23, 2009 evening but i didn't receive my order so my kids weren't able to attend the party due to party city's delay of the guaranteed service of shipping. They should not make a promotional offer that they could not guarantee their service. I'm very disappointed on how this online store give their costumers an unsatisfying experience of their guaranteed service. I think the promotional is a scam because they made their costumers ordered a minimum amount of p60. 00 in order to get a discounted shipping cost that they can't guarantee the service of it! Hope there should be an action for this. Thank you.
Anne
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lion1
San Francisco, US
1 comments
lion1of San Francisco, US
Nov 09, 20091:05 pm EST
Were you able to return the costumes. I have been trying to return the ones I ordered and still haven't heard back from them - its been a week now!
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Aliceof US
Dec 15, 20081:45 pm EST
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fraud and cheating
I would like to report Party City about the return policy around the Holidays. I just purchased a Halloween costume last night for my son. I asked the guy for a medium (8-10 size) and he came back with a large (12-14) costume and said this would work. This morning when I took it out to look at it I realized that it was a 3T-4T costume. I called and spoke to the store about it and they said they could exchange it. I went in and they had no Vampire anything in the costumes. They said I could get things individually to make the Vampire such as a cape, etc... I did so and went to the counter. It was an $18.10 difference in price from which I paid and what I needed to get still. They told me NO MONEY BACK, and offered NO STORE CREDIT. Just exchange equally right then.
I don't think I should have to suffer for the mistake they made. Now my son has nothing and I am out over $29.99 or $18.10 depending how you look at it. I think the policy should be changed. If you buy a Holiday item you should always be ables to return before the big day. This 7 day policy screwed me when I bought within the 7 days. They are stealing money from people by doing so!
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Mairead Forry
Kells, IE
1 comments
Mairead Forryof Kells, IE
Apr 22, 20233:35 pm EDT
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I went in and bought 8 balloons to blow up. 3 of which are now flat. I have a hen party tomorrow and this has completely ruined my plans in making the bride's room look special. So disappointed after spending so much on getting them blown up in the first place.
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Elena Andrews
, US
1 complaint
1 comments
Elena Andrewsof US
Nov 26, 20198:26 pm EST
The hours say 9am-9pm and I even called and 8:30pm to make sure I would make it on time since I just got out of work. I show up at 8:43pm with the doors closed and they won't answer the phone. They should change their hours to 8:30 if they don't want customers last minute!
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Dilara Tagiyeva
, US
1 comments
Dilara Tagiyevaof US
Oct 20, 20219:26 am EDT
Replying to comment of Elena Andrews
Which number i can call?
i tried the one which is indicated at the end of the order starting with [protected], but it does not work. i can't find their number. can you help me please?
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Helen Troyer
, US
1 comments
Helen Troyerof US
Nov 04, 20192:11 am EST
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Purchased a pictured item of a ruffled shirt and when I got home to wear it, it wasn't at all as pictured on the package. There are no ruffles on this shirt at all. Now they won't take it back because they claim to have a no return policy on costumes. But it's not even what's pictured.
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Greg London
, US
1 comments
Greg Londonof US
May 19, 20191:56 am EDT
I was at this location on Mother's Day an I was Purchasing some balloons and the Lady told me March total and I gave her the money and she turns around And instead of her put in my change in my hand he put it on the counter very unprofessional and was it the fact that I was a black male she actually made me feel very unwelcome at this location
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Daisydarlin007
, US
1 comments
Daisydarlin007of US
Oct 15, 20189:24 pm EDT
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Order # [protected]-1
Date : 9-28-18
Sku : 324703 Tan Multi Strap knee high sand size 9
Sku : 444750 Adult Striped Lace up Fishnet
Sandals were damaged beyond repair and falling apart.
Paid for and never received lace up fishnet
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Bongorock
, US
1 comments
Bongorockof US
Feb 04, 20188:24 am EST
They told me there would be a dollar charge to fill 6 normal sized balloons. After I got home and looked at my receipt they had charged me 1 dollar each for the second most abundant element in the universe! Complete ripoff and I will never go back in any of their stores.
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Janine Bartolotta
, US
1 complaint
1 comments
Janine Bartolottaof US
May 25, 20179:37 am EDT
hi my name is Janine sartini I was in party city shopping on may 24th around 6:30 pm for my daughter she needed a costume for school when I went to pay it rang up as fullprice so I mentioned to the cashier it was on the clearance rack and another employee said same thing when I asked to speak to manager she was rude and told me basically tought love there is nothing she can do so I asked if someone can go in the back to do a price check and she refused so I went back there to double check what the sign said and my son who is 4 years old followed me because of the employs not wanting to there job my son was hurt a rack display (white metal) was sticking out in the aisle with nothing in it my son didn't see it and it sliced open his shoulder I would like to report the manager who was unprofessional thank you my number is [protected]
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LuckyDucky2
, US
1 comments
LuckyDucky2of US
Sep 08, 201612:47 pm EDT
I don't know about all of you, but my experience at Party City was a great one. Maybe it's because I live in Canada and have only been to the Canadian stores. The staff was friendly and polite, the store was well stocked and organized, things are decently priced, and anything that I've ever bought I've never needed to return. People need to keep in mind that retail is a very stressful occupation, and everyone makes mistakes. If you aren't happy with their service or policies, don't shop there. But to boycott the whole company? That seems a little bit absurd. The stores all run a little bit differently, but that doesn't mean all their stores are horrible.
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theone14
, US
1 comments
theone14of US
Aug 08, 201512:58 am EDT
Managers do not know how to talk to employees. Just because they have that title does not mean they can down talk and disrespect their employees. U have to give respect in order to get it. Plain and simple.
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Knpc
, US
1 comments
Knpcof US
Nov 21, 20154:50 pm EST
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Awful policies! I went in to take back some things from my girls birthday party and even had my receipt but they offer no cash back or in store credit! What kind of business is this?!?! Now I'm stuck with a bit of stuff I don't need! I will NEVER shop there again!
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About Party City
Party City offers a variety of party supplies and decorations for various occasions and themes. Their product range includes costumes, balloons, tableware, and accessories for events like birthdays, Halloween, and weddings. They provide both in-store shopping and online purchasing options.
Overview of Party City complaint handling
Party City reviews first appeared on Complaints Board on Dec 15, 2008.The latest review Pros and cons was posted on May 13, 2024.The latest complaint return policy/balloon bouquet was resolved on Jan 03, 2020. Party City has an average consumer rating of 1 stars from 173 reviews.Party City has resolved 11 complaints.
